Refund Policy

As a matter of customer care, in line with our store practices, this page explains the standards that apply when you shop with us.

Return Shipping

As a matter of customer care, our usual approach is that our store pays return shipping for approved change-of-mind returns and for damaged, defective, incorrect, or missing-item claims. The default return address is 825 Chestnut St, Bowling Green, Kentucky, 42101, US. Do not send a return until instructions are issued.

Cancellations

As a matter of customer care, for a straightforward experience, you may ask to cancel before shipment. Once an order has shipped, it is handled under this Refund Policy.

As a matter of customer care, to keep expectations clear, email: Support@bydrshq.top
Phone: (603) 713-4222
Address: 825 Chestnut St, Bowling Green, Kentucky, 42101, US

Return Condition

As a matter of customer care, to make the process easier to understand, items should be returned with the included components and proof of purchase. Custom products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not eligible for change-of-mind returns. These limits do not reduce your rights when an item is damaged, defective, incorrect, or incomplete.

30-Day Returns and Exchanges

As a matter of customer care, under our customer standards, you may request a return or exchange within 30 days after delivery. Contact us at Support@bydrshq.top before sending an item back so we can authorize the return and provide instructions.

Refund Timing

As a matter of customer care, our operating standard is that after an approved return is received and inspected, the refund is issued to the original payment method within 5–10 business days. Your bank or card provider may require additional posting time.